PRIVACY POLICY
This privacy policy explains how we use any personal information we collect about you. It is made available to data subjects prior to Adelo collecting and/or processing their personal data.
Adelo Mortgage Team uses SMS texting to communicate with clients and referral partners. All recipients must give consent to receive SMS text messages and can opt out at any time by replying STOP to one of our messages or contacting us by phone or email. Adelo Mortgage will be sending SMS text messages from the following phone number, 512.543.7652, and will use SMS text messages for important communication during your mortgage process.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information We Collect
We collect information about you when you fill out an application or Contact us page. We also collect information when you voluntarily provide feedback and/or request to be added to our distribution list. Adelo collects personal information from you or from different sources mentioned below. We do not sell your personal information for the intents and purposes of the Texas Data Privacy and Security Act (TDPSA).
Event registrations through a third-party supplier
Shared by you at an event
Data opt-in forms on website
Application for any service
We do not receive any personal information from third party or business partners.
2. How We Use Your Data
The personal information that we collect is used solely to communicate with you per your consent based on legitimate needs with updates during your mortgage process. We use your personal information for the following purposes:
We use your contact information for marketing campaigns and engagement per your consent
We use the data (which can include your communications) to investigate, respond to and resolve complaints and service issues
We send you messages about the status of your loan, as well as any future events pertaining to client appreciation. We will contact you through email or mobile phone by text message or call. You may change your communication preferences at any time. Please be aware that you can opt-out of receiving service messages from us, including security and legal notice. You can reach us at referrals@adelomortgage.com.
3. How We Share Your Personal Information
We do not share your information with anybody for any reason. Adelo Mortgage will never sell, rent, or disclose your personal information to third-party entities as described in this Privacy Notice.
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to:
Investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies,
Enforce our agreements with you,
Investigate or defend ourselves against any third-party claims or allegations
4. Data Retention
Adelo Mortgage retains personal information for as long as we have a legitimate business relationship with you. We may also retain personal information about prospective customers until you withdraw your consent or you no longer have a relationship with us.
5. Your Rights as Data Subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organization.
Right to object – you have the right to object to certain types of processing, such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
6. Your Consent
By consenting to this privacy policy you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Adelo Mortgage to process personal data for the purposes stated above, but it must be explicitly given. When we ask you for sensitive personal data we will always tell you why, and how the information will be used. You may withdraw consent at any time by contacting referrals@adelomortgage.com to unsubscribe from any further communications. Consent to Processing: Consent to processing is in the form of binary value of “Yes” or ”No”. Consent Last Updated: We record the value that contains the date and time when the Consent field was updated. Consent Notes: This value will contain any notes and will capture:
The purpose of processing for which consent was obtained,
The way in which consent was obtained (e.g. ticked box online, in person at event),
Previous consent purposes
7. Contact Us
In the event that you wish to make a complaint about how your personal data is being processed by Adelo Mortgage, or how your complaint is being handled, you have the right to lodge a complaint directly with the supervisory authority and Adelo Mortgage’s data protection representative.
Atif Ahmad
1005 West Ave., Austin, TX 78701
512.215.4267